-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Boot and Lockup
- Re: HP ENVY Desktop 750-114 fails to boot up
Create an account on the HP Community to personalize your profile and ask a question
02-04-2017 04:08 PM - edited 02-04-2017 04:09 PM
Whenever I turn my computer on the HP logo is displayed; then eventually a screen with a black background and blue foreground appears stating that there has been either a Hard Disk Error or Boot Device Error. If I exit out of the Hard Disk Error, it immediately takes me to the Boot Device Error screen. I've ran the Memory and Hard drive checks many times but to no avail.
Sometimes, the comupter manages to boot up, but whenever its turned off again or an error like a windows stop code occurs, the booting problems start again.
I've had it fixed several times but the problem keeps returning, I'd really appreciate it if anyone could help me.
Solved! Go to Solution.
Accepted Solutions
02-04-2017 04:41 PM
That type of problem indicates the hard drive is failing. If you happen to get it to boot again under normal conditions, then image the drive before it fails for good. It is warning you. Get prepared beforehand with backup ot imaging software and media to backup to. Do it now before starting the computer again.
I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
02-04-2017 04:41 PM
That type of problem indicates the hard drive is failing. If you happen to get it to boot again under normal conditions, then image the drive before it fails for good. It is warning you. Get prepared beforehand with backup ot imaging software and media to backup to. Do it now before starting the computer again.
I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
02-07-2017 06:51 PM
They have replaced the harddrive with a brand new one. But I am still getting the error. It clearly is NOT a harddrive error. Especially since he harddrive does occasionally boot which is the same thing in my case.
02-08-2017 04:46 AM
Under normal conditions, I would expect the hard drive. There have been instances in the past, with certain models, that the motherboard had a controller issue. It could be that also, but the tech will try to find another cause before changing out a motherboard. If it is a model line failure, they will very apprehensive before admitting a manufacturers problem. I do not know the amount of failures in a motherboard line since I am a volunteer and not a HP employee.
I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Didn't find what you were looking for? Ask the community