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HP ENVY RECLINE 27, UPDATED TO NEWEST BIOS, PC HANGS AT HP LOGO, NOT ALLOW TO ENTER BIOS BOOT ORDER

27-k300na
Microsoft Windows 8.1 (64-bit)

MY ID: JURASSICWORLD Post Number #1

DATE:  14 APRIL 2019

 

 

Dear Everyone,

 

Please can you help me.

 

Issue:  Hangs at HP logo + Not allow me to enter BIOS + Cannot change boot order to USB 1st.

 

How It Happened:

I Updated to newest "BIOS Revision/Date  v80.10  07/03/2018"

:  BIOS update checked new BIOS integrity and 0 errors.

:  PC restarted turned on hung at HP logo, no loading circle animation

:  Waited 1 hour. Pressing ESC or F10 does not bring up boot menu or enter BIOS

 

What I have tried: 

:  When off,  Holding Power button (2-3 Seconds) + Windows button + B,

   PC makes 8 beeps and screen is black.

: When off, Pressed Power Button (for a moment), Pressed ESC button repeatedly, it   

  shows:

            : a black screen with white text saying -

            - Processor type Intel i7

            - Processor speed 2700Mhz

            - L1/L2/L3 Cache Size  32KBx4  / 256KBx4 / 8192KB

            - Memory Size:  16384 MB DDR3 / 1600 Mhz / Dual Channel

            Channel A: XMM!  8192 MB

            Channel A: XMM!  8192 MB

            - BIOS Revision/Date  v80.10  07/03/2018

            - At the bottom of the screen it says "Press the ESC key for Startup Menu".

>>> I have pressed ESC many times, and restarted and got back to this screen, and   

       still repeatedly pressed restart, nothing happens at all.

 

 

Please can you all help me. I really need your help.

 

Thank you in advance.

 

 

19 REPLIES 19
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HP ENVY RECLINE 27, UPDATED TO NEWEST BIOS, PC HANGS AT HP LOGO, NOT ALLOW TO ENTER BIOS BOOT ORDER

@JURASSICWORLD , welcome to the forum.

 

I am sorry that you are having problems with your computer.  Here is a guide to help you run the HP Diagnostics from UEFI (BIOS).  Follow the instructions to see what happens.


Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

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HP ENVY RECLINE 27, UPDATED TO NEWEST BIOS, PC HANGS AT HP LOGO, NOT ALLOW TO ENTER BIOS BOOT ORDER

Hello,

 

Thank you for your very fast message.

 

I looked and did as the GUIDE said.

 

The Issue:

From off, Turning the PC on and pressing ESC many times, go to a black screen with the text, as in the last message about Processor, Ram, etc.

I then pressed F2 to see if it would take me there but it stayed on that black screen with the Processor, Ram info.

 

 

Please could you help me with your next steps.

 

Thank you again!

🙂

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HP ENVY RECLINE 27, UPDATED TO NEWEST BIOS, PC HANGS AT HP LOGO, NOT ALLOW TO ENTER BIOS BOOT ORDER

Hello,

 

I found a thread in this forum.

The person has a almost identicle black screen.

 

My information on screen is different,

it says, just as in my post #1:

 

: a black screen with white text saying -

- Processor type Intel i7

- Processor speed 2700Mhz

- L1/L2/L3 Cache Size 32KBx4 / 256KBx4 / 8192KB

- Memory Size: 16384 MB DDR3 / 1600 Mhz / Dual Channel

Channel A: XMM 8192 MB

Channel A: XMM 8192 MB

- BIOS Revision/Date v80.10 07/03/2018

- At the bottom of the screen it says "Press the ESC key for Startup Menu".

>>> I have pressed ESC many times, and restarted and got back to this screen, and

still repeatedly pressed restart, nothing happens at all.

 

 

Thank you in advance for your expert input.

🙂

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HP ENVY RECLINE 27, UPDATED TO NEWEST BIOS, PC HANGS AT HP LOGO, NOT ALLOW TO ENTER BIOS BOOT ORDER

You are welcome, @JURASSICWORLD !

 

It would interesting to see if the laptop will boot to the HP Recovery media that you made when you bought the computer.  I would give this a try to see if it is a software or driver problem.  If it boots to the Recovery media and you follow the instructions, the hard drive will be wiped clean and you will lose your personal data if you don't have a backup.


Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

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HP ENVY RECLINE 27, UPDATED TO NEWEST BIOS, PC HANGS AT HP LOGO, NOT ALLOW TO ENTER BIOS BOOT ORDER

Hello,

 

Thank you for your very fast message.

 

What I have tried:

  I have tried the "HP" "DISC 1 of 4"

: in an external USB "Blu-ray" drive (No Disc drive is built into the computer 😞 ).

: I tried it in all four USB ports (2x USB 2.0 and 2x USB 3.0)

 

What happened:

: The computer turned on, and the HP logo came on and stayed.

: Nothing else happened, the logo stayed there even after 10 minutes of waiting (just in case of good luck).

 

I really like your expert views, I am happy to try more of your ideas.

Please may I request you give me more ideas to try.

Just say and I will try my best to do it.

 

 

🙂 Thank you in advance.

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HP ENVY RECLINE 27, UPDATED TO NEWEST BIOS, PC HANGS AT HP LOGO, NOT ALLOW TO ENTER BIOS BOOT ORDER

Hello,

 

May I also link you to another thread that shows the same black screen with white text

(Mine says : i7 , Ram: 8GB x2)

 

Link:

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Envy-Desktop-Stuck-on-HP-Logo/m-p/6561508#M489...

 

Link to black screen with white text:

https://h30434.www3.hp.com/t5/image/serverpage/image-id/175003i361C10E1DD58742E/image-size/large?v=1...

 


How do I get the above screen:

#1  Turn on the PC

#2  It shows the HP logo and is stuck on it, even for an hour, pressing any button on the keyboard, shows the 

        above screen

#3  I try pressing the following, nothing happens: ESC. or  F1 - all the up to F12,  or  ENTER, DEL, A-Z

 

Your expert ideas are very welcomed, I am also very thankful for your time you put into helping me.

 

🙂

Thank you in advance.

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HP ENVY RECLINE 27, UPDATED TO NEWEST BIOS, PC HANGS AT HP LOGO, NOT ALLOW TO ENTER BIOS BOOT ORDER

Hello,

 

We opened the computer at the back.

We saw:

:HDD 2.5 inch

:Ram 2 x 8GB

:CMOS battery

 

 

We removed the:

:HDD 2.5 inch

:Ram 2 x 8GB

:CMOS battery and left it out for 5 minutes.

 

Then we put it all back in and turned on:

: Same symptoms

: Turns on, stuck at HP logo

: Press ESC, and then bottom right white text appears saying "Startup Menu". Nothing happens, no menu appears.

 

 

Please can you help me with more of your expert ideas. We are happy to try your expert ideas.

 

🙂

Thank you in advance

 

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HP ENVY RECLINE 27, UPDATED TO NEWEST BIOS, PC HANGS AT HP LOGO, NOT ALLOW TO ENTER BIOS BOOT ORDER

You are very welcome, @JURASSICWORLD!

 

It is difficult to diagnose a problem when you can't enter the BIOS.  I would like to test the hard drive.  I am beginning to consider that it may have failed without any warnings.  However, that still doesn't answer the question, "why can't you enter the BIOS"?  I am going to ask another Expert to take a look to see if he has any ideas.

 

@erico, do you have any advice for this situation?


Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

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HP ENVY RECLINE 27, UPDATED TO NEWEST BIOS, PC HANGS AT HP LOGO, NOT ALLOW TO ENTER BIOS BOOT ORDER

Hello,

 

i am very thankful of your fast messages, and expert help.

Still the same issue.

We have changed the HDD with a SSD that was kept as a backup drive, just in case.

Still the same issue.

 

I am so thankful to you that you are helping me, and asking another expert.

 

Thank you, thank you .

 

🙂

Best wishes

 

 

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