cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HENRYO1
New member
2 1 0 0
Message 1 of 4
407
Flag Post

Solved!

HP ENVY Recline 23-k027c TouchSmart All-in-One Desktop PC: Hard drive short DST check: failed.

HP Recommended
HP ENVY Recline 23-k027c TouchSmart All-in-One Desktop PC
Microsoft Windows 10 (64-bit)

Please help.  What should I do?  

HP ENVY Recline 23-k027c TouchSmart All-in-One Desktop PC

PC does not boot.

Restore system file:  fail

Hard Drive Quick Test:

Hard Drive SMART Check: PASSED.

Hard Drive Short DST Check: FAILED.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
141,336 64,900 22,050 33,971
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

The error code reported, Hard drive short DST check: failed, means the hard drive needs to be replaced, and the operating system reinstalled.

 

I cannot find a service manual or video disassembly guide for your PC.

 

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
141,336 64,900 22,050 33,971
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

The error code reported, Hard drive short DST check: failed, means the hard drive needs to be replaced, and the operating system reinstalled.

 

I cannot find a service manual or video disassembly guide for your PC.

 

 

Was this reply helpful? Yes No
HENRYO1
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for the recommendation.  It looks very obvious that hard drive fail, replace it.  Thought there is a better solution.  Replacing hard drive is no problem but have to buy OS Windows 10 is an additional cost.

see video for hard drive replacement 

https://support.hp.com/us-en/document/c04010533

 

 

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
141,336 64,900 22,050 33,971
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

 

There is no need to buy W10, since you had previously upgraded to it.

 

You can reinstall it for free as follows...

 

Create bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

W10 should install the drivers you need, but I think the audio may not work.

 

If it doesn't use this driver and restart the PC after installing it.

 

VERSION: 6.10.6504.0 July 03, 2015

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation