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xcliu2008
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Message 1 of 2
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HP ENVY unable to turn on

HP Recommended
HP ENVY 750-287c
Microsoft Windows 10 (64-bit)

I experienced three times in the last 6 months that the desktop won't turn on. Pressed the power button, absolutely nothing happened. No light indication the power was on. The first time, I opened the case and made sure cable connections were good. No luck. At one point I accidently rotated the fan, it was then ok to turn on the PC. When this happened the second time, I did the same thing by opening the case and manually rotating the fan and then closed the case, PC was turned on again. Today, I won't be able to turn on again. This time, I tried what I did before, still no luck. I even did removing all cables and plugged back in. So I decided to ask my friend to find a technician to check the PC. He came to pick it up and when he got home to plug in the PC, it was turned on ok. Any idea what could cause this type of issue?  

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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@xcliu2008

 

Greetings and Welcome to the HP Support Community. 

 

Appreciate you trying the steps. 

 

This could be an issue with the loose connections. Please Contact HP Support in your region to get the computer serviced. 

 

Hope this helps!

 

Let me know if you have any other questions.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day ahead 🙂

Asmita
I am an HP Employee

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