01-15-2018 01:01 PM
I bought an HP EliteDesk 800 G3 Mini on craigslist to use as a file server at home. I tried changing the boot options in BIOS, but it required an administrator password. I eventually tried several and the system indicated it was locked. Now, I cannot find a way to get into the BIOS. No matter what I do, I am only able to see the "HP PC Hardware Diagnostics UEFI" screen... F2, F10, Escape.
Please help me to reach the BIOS and unlock the BIOS administrator password.
01-15-2018 01:07 PM
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
When talking to the HP rep ask them to escalate your service request.