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HP Envy (23-D165EA) Touchscreen will not boot / enter BIOS / no visuals

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HP Envy 23 Touchsmart AiO PC (23-d165ea)
Microsoft Windows 10 (64-bit)



Thank you for looking at this post!

I've had a PC for a number of years that was recently replaced but my older PC (This one in question - HP Envy 23 Touchsmart AiO PC (23-d165ea)) has decided to die on me. 

When I say 'die' I mean, when the power button is hit, the fans spin up and that's about it.

This is a more detailed diagnostic I've done;

- PC DOES power on.

- PC DOES NOT post / boot into Windows

- PC DOES NOT post / boot past the BIOS

- The PC DOES NOT seem to allow me access to the BIOS.

- The PC power DOES NOT hold up. I.e a Keyboard is plugged in, it will blink the lights and go off, same with a mouse.

- The PC HAS been completly stripped down, and put back together which brought up a keyboard / drive menu and was visable but COULDN'T get it to happen again after stripping it down again.

- The CPU HAS been re-seated along with Memory / CMOS. 

- A power reset HAS been done multiple times.

- All the cables have been reseated in the event of a problem on that front. 

- A drive HAS been put into the system and a network cable to see if I could remote desktop into the PC, but never got a connection / lights were not flashing on the etherenet port.


Any advice would be good as I'd like to get this working even though it might never be in a working state again. Saying this, I'm also quite technical so any questions / information you need from me on that front I'm more than happy to provide.


Thanks in advance,

- Charlie 

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Hi Charlie,


You have done all the troubleshooting that can be done.


You have reduced possible failure points to the MB/CPU or the power supply.





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