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id3alistic
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HP Envy 27 b120 won't power on

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Envy 27 b120
Microsoft Windows 10 (64-bit)

Hi, my pc won't turn on even though the power bri c k has a green light to show it has power.  I've opened the base and reseated the CMOS battery and still no go.

 

Any other suggestions as to what the problem may be?

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Echo_Lake
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@id3alistic
Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.
    If the computer does not respond or boot this needs to be serviced.

Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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id3alistic
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I am unsure of when it happened.

 

And as for the automated response, I can't try the steps because the PC doesn't even turn on.

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Echo_Lake
HP Support Agent
HP Support Agent
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@id3alistic
To fix this issue, ship the unit in for physical diagnosis, contact our Support and our Support Engineers should be able to check the available service options for your laptop. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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