09-12-2017 09:14 PM
This desktop purchased in early 2014 gets fairly light use, mostly hangout with a friend. One night it suddenly started cutting out, then pixilating. I took it to a repair shop who did a factory restore but then was unable to install Windows 10. A friend with an identical machine put my hard drive in his and that works, but the repair person has no suggestion what else to do. Anyone else had tis problem? What is possible?
09-13-2017 05:55 PM
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!
I understand you are having issues with the computer no longer boots into Windows. Don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
Have you recently made any software or hardware changes on the PC before the issue started?
Did you try to run any test on the computer?
In the meantime, let's try these steps here:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
Run a System extensive test as well as an extensive test on the Hard drive from F2 (Please capture the failure ID for further assistance).
If the test fails, which clearly indicates a hardware failure with the PC, I would recommend you contact our HP phone support for further assistance.
If the test passes, I would suggest you try to perform a system recovery using the recovery media, You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l
Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number.
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.
If you have any troubles, let me know and I will do my best to help!
Hope this helps, for any further queries reply to the post and feel free to join us again
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
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