09-08-2017 01:49 PM
I purchased a brand new HP Envy 34. After taking it out of the box and plugging in the Power Adapter (which lights up green), there were no lights on the computer and it would not turn on at all.
I have tried several different outlets with no luck. After spending $2,000 dollars, I expected to receive a working computer and am thoroughly disappointed & frustrated with this situation.
09-08-2017 07:40 PM
> Operating System: Microsoft Windows XP
It is disappointing that it does not work.
The good news is that the computer comes with a warranty.
First, take it back to the retailer who sold it to you, and exchange it. Any honest retailer will do that.
If necessary, contact HP Support, and get them to trouble-shoot, and then either repair/replace it.
09-08-2017 07:50 PM
I hate that after sending a defective computer, the best they can do is send a person 6 days after I got it.
I called the support line 3 times and no one could tell me the turn around time for a replacement.
09-09-2017 01:35 AM
> I hate that after sending a defective computer, the best they can do is send a person 6 days after I got it.
I understand that you "unboxed" it on Friday, and called HP Support the same day.
So, the "next business day" will be Monday. That is as good as it gets.
But, that's not 6 days ?!?!
09-09-2017 09:49 AM
Wednesday evening I called customer support 3 times and all they could do was send a technician in 2 business days, but haven't sent any kind of confirmation email or anything that it is actually happening.
Also, I'm not sure why you're trying to defend them so vigorously when this is clearly a huge blunder of both product and service.