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voxway
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HP Envy All-in-One desktop not turning o

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HP ENVY All-in-One PC
Microsoft Windows 10 (32-bit)

I had been using my PC for some music recording (nothing hugely demanding, just some vocals via Focusrite USB) and playback crashed as plug-ins were still active. After 5 minutes it still had not loaded so I hard reset the PC by holding the power button (something I have had to do once or twice before).

 

However, after waiting for it to shut off fully, it no longer turned back on. I have tried removing all USBs and changing power socket but no luck. The PC is only 4 years old so not too old.

The white light by the power input on the PC still lights when plugged in however but the power on button in unresponsive when pressed. Any ideas?

 

PC runs Intel Core i5 for reference.

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KrazyToad
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Message 2 of 2
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@voxway


Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

Please contact HP Support in your region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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