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Jeff78
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Message 1 of 3
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HP Envy Desktop 750-514 Blank Screen on boot up

HP Recommended
HP Envy Desktop 750-514
Microsoft Windows 10 (64-bit)

Just purchased an HP Envy Desktop 750-514.  When it boots up, I see the HP logo, then the Windows 10 login screen.  After entering password, the screen goes blank.  However, the mouse cursor still shows and is controllable.  Ctrl-Alt-Delete allows me to start task manager.  It shows no apps or processes are hogging all the resources (i.e. - everything should be working fine).  Sometimes, the after poking around in task manager, Windows will finish the login process and the tool bar will show, and everything is normal. This is extremely frustrating. Any suggestions?

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Big_Dave
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Message 2 of 3
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HP Recommended

Hi,

 

Run the HP Support Assistant and see if it picks up the HP fix for the issue.   HP has been a little slow in getting the fix out as it doesn't affect every PC. This fix may or may not solve your problem.

 

"Extremely frustrating" is all too common on this forum.:smileywink:

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z590, i7-11700K, 32GB, dual 512 GB NVMe, gen4 2 TB m.2 SSD, 4K screen, OC'd to 5 Ghz, NVIDIA 3080 10GB
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Paul_Tikkanen
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Hi, @Jeff78

 

HP has just released this fix...

 

TITLE: HP Image Enhancement for System Logon

VERSION: 1.00 REV: A PASS: 1
DESCRIPTION:
This package provides an update to HP image prevents/fix long system logon
process.

PURPOSE: Critical
SOFTPAQ FILE NAME: SP81965.exe

SUPERSEDES: None
EFFECTIVE DATE: September 16, 2017
CATEGORY: Software-Solutions
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Workstations;Consumer Desktops;Notebooks

 

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

 

Here is the link to the full description of the update, and the list of affected PC's.  Your model series is on the list.

 

ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.html

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