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HP Envy Phoenix Desktop does not boot

HP ENVY Phoenix 860-000 Desktop PC series
Microsoft Windows 10 (64-bit)

Unable to boot up the computer, It only showns the Omen logo.

 

Have tried  following so far

1. Tried to get in to the boot menu - No response

2. Cleared manually the CMOS memory with the jumpers -  Still no luck

3. Disconnected Memory, SDD, Nvidia graphics card and the Hard drive - still no luck

 

I am suspecting may be some hardware issue such as motherboard failure. 

How does one identify the problem.

 

 

Thanks for the help

 

RPAL

 

3 REPLIES 3
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HP Envy Phoenix Desktop does not boot

Hi @RPAL,

 

Thank you for joining HP Forums. 

This is a great place to get support, find answers 

 

I understand that the desktop has no boot issue.

No worries, I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

 

Are you facing this issue after an update?

Have tried doing any changes on the computer?

 

Please follow the below steps: 

 

Attempt a BIOS recovery 

  

If the above steps work and the display turns on/if not, use an alternate monitor and then: 

 

Perform a hardware test to be on a safer side. 

  

If the steps didn't work, use the below links for further assistance: 

Computer Starts but Monitor/Screen Remains Blank: Click here 

 

Do get back to me as I have a few more tricks up my sleeve. Said that, if I have helped you resolve the issue.

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution'

Have a great day Ahead!

Raj1788
I am an HP Employee 

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HP Envy Phoenix Desktop does not boot

No, the solutioun provided did not work. I had to make a hard Bios reset by removing the CMOS battery.

After that the computer was able to reboot.

 

Do you recommend I do further checks or it will function normally from here on ?

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HP Envy Phoenix Desktop does not boot

Hi @RPAL,

 

Thanks for the reply.

 

To be on a safer side, run a diagnostic using the below link.

 

http://hp.care/2oFvgJj

 

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

Raj1788
I am an HP Employee 

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