HP Envy Phoenix Desktop will not boot up, F11 system recover... - HP Support Community

blaineyeary · ‎11-29-2022

HP Envy Phoenix Desktop gets to the HP logo and spinning cursor and freezes. Have tried to load default bios, scanned drives, memory, etc. with no change. F11 system recovery goes to blank screen. Unable to boot up computer or do a system recovery.

Prométhée · ‎11-30-2022

hi

you try this ?

HP PCs - Testing for Hardware Failures | HP® Customer Support

An example of a failed test with Contact HP option

you may have an error code , failure ID (24-digit code) , as shown

if so, just give this code here

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Envy Phoenix Desktop will not boot up, F11 system recovery goes to blank screen.

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