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jasonbloom900
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Message 1 of 2
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HP Envy Phoenix won’t turn on

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J2H41EA HP Envy Phoenix 810-211na
Microsoft Windows 8.1 (64-bit)

My desktop pc won’t turn on. The green light at the back is on but when I press the power button nothing happens. Last turned on like 3-4 months ago and worked no problem. I’ve tried hard resetting by taking out the power cable and holding the power button etc. 

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@jasonbloom900,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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