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HP Envy covertible, Windows 8, black screen on log-in, tried everything I can to resolve it, failed!

Microsoft Windows 8 (64-bit)
I really have tried everything I've been able to read about so far, so if anyone knows a magic trick I'll probably not have seen already on YouTube, I'd be really grateful if you'd share that please! John
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HP Envy covertible, Windows 8, black screen on log-in, tried everything I can to resolve it, failed!

Hi @KernelJohn,

 

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, your notebook boots to a blank screen.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

 

When was the last time it worked fine?

Were there any hardware/software changes made?

What is the product number? 

 

Let's try these troubleshooting steps from the article to resolve the issue: Click Here

 

Experiencing a black screen with a non-blinking cursor when starting the computer after updating Windows 

Step 1: Performing a hard reset

Step 2: Connecting an external monitor to test the display

Step 3: Recovering the notebook BIOS using a key press combination

 

Let me know how that pans out

I hope you have a good day ahead,

And feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

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HP Envy covertible, Windows 8, black screen on log-in, tried everything I can to resolve it, failed!


@Flower_Bud

Hugely belated thanks for your note below, but having returned to this problem six months on, I'm still getting no further than logging-in to see a black screen with an unblinking if movable cursor.  I seemed to have successfully recovered the device BIOS, but have not yet tried connecting an external monitor, as the HP Envy convertible doesn't have a VGA pin socket, only USB ports.  If there's a way of making that connection to a Samsung monitor with HDMI ports, I'd try that.  Any further thoughts please?

 

John R

 

 

 wrote:

Hi @KernelJohn,

 

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, your notebook boots to a blank screen.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

 

When was the last time it worked fine?

Were there any hardware/software changes made?

What is the product number? 

 

Let's try these troubleshooting steps from the article to resolve the issue: Click Here

 

Experiencing a black screen with a non-blinking cursor when starting the computer after updating Windows 

Step 1: Performing a hard reset

Step 2: Connecting an external monitor to test the display

Step 3: Recovering the notebook BIOS using a key press combination

 

Let me know how that pans out

I hope you have a good day ahead,

And feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.


 

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