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HP Envy does not boot 9/10 times

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h8-1534
Microsoft Windows 10 (64-bit)

I have two HP Envy (model h8-1534) that just will not boot past the HP screen 9 times out of 10. I have to continuously try over and over and over again before it boots and then it boots with no issue.


Tried a newCMOS battery, ran HP diagnostics, there are no BIOS error beeps. The computers were both purchased at the same time a few years ago. I usually just keep hitting the power button and then hard resetting it if it is locked up until it finally boots as if nothing happened.

 

Unplugging all USB devices seems to have no effect on whether or not it starts. Seems to restart OK most of the time but definitely hates being shut down. I also unplug it completely and hit the power button a few times to expell any remaining power in the power supply with sometimes helps but it is so inconsistent that I can't tell if that actually does anything. Sometimes waiting a little while also seems to work but hard to tell if that is the true cause of it booting or not.

 

I also can't get one of them to ever get out of sleep mode so I had to disable it completely. Having to leave the computer on and can't put it to sleep, stinks and sucks up at least 20 minutes to get it restarted if there is a power outage or update that causes it to shut down. 

 

Also saw suggestions for cleaning the dust out (not an issue) and running the HP diagnostics, did that too.

 

Please help. TIA

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> Sometimes waiting a little while also seems to work but hard to tell if that is the true cause of it booting or not.

 

If it is overheating (due to a failed fan), then waiting for it to cool down might help.

 

> I also can't get one of them to ever get out of sleep mode so I had to disable it completely.

 

A "tap" of the on/off button is usually the only way to "wake" a computer -- much more reliable than touching the keyboard, or wiggling the mouse.

 

Or, it could be a disk-drive that is "slow" to go from "power-down" status to "up-to-speed" and ready to be used.

 

Is the HP Warranty still valid?  If so, open a claim against the warranty.

 

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Thanks for the feedback! I will check the fans but I don't think that is the issue. The computers never warn me of temperature problems are shut off unexpectedly like I would expect with a heat issue. There are also not dirty,  I have cleaned them out several times. 

 

it is weird to me that it is the exact same machine and both of them have the same problem. They are a few years old so I highly doubt there is a warrenty on them anymore. 

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> I will check the fans but I don't think that is the issue.

 

Fans can only "move" the generated heat.  One needs to find the source of the heat.

 

Free software, such as SPECCY (just Google-search for that name) can show the motherboard, processor, and disk-drive temperatures.

 

> The computers never warn me of temperature problems are shut off unexpectedly like I would expect with a heat issue.

 

Sometimes, the overheated motherboard or processor just "glitches", without telling Windows to issue a warning.

 

> There are also not dirty,  I have cleaned them out several times. 

 

Have you cleaned-out the heat-sink that sits on top of the processor?

If it is clogged, it cannot "radiate" the processor-generated heat.

 

Have you cleaned the air "intake" area (the front of a desktop tower)?

If room-temperature air cannot be drawn into the case, then overheating is a possibility.

 

> it is weird to me that it is the exact same machine and both of them have the same problem.

 

If the two computers "live" in the same environment (temperature, dust, pet hair), one might suspect that they would have the same symptoms.

 

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