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marcelle29
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Message 1 of 2
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HP Envy won’t boot - black screen, no logo, fan only

HP Recommended
HP Envy X360 convertible
Microsoft Windows 10 (64-bit)
Hi. I was trying to get online this morning, but I had a problem with my DNS server not responding (regular occurrence), so I forced a restart, but now the laptop won’t boot at all. The fan is running, but there’s just a black screen.

I’ve tried pressing escape, and F2 and F11 immediately on start-up, but nothing with any of these keys.

Any help would be greatly appreciated, thank you.
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EB-ADMIN
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Message 2 of 2
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HP Recommended

is there a cmos reset pin hole on the back?  Sometimes resetting the bios fixes this problem.

 

this is after  you have held power down so it is for sure NOT sleeping/HIBERNATIN'

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