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‎04-20-2022 01:32 PM - last edited on ‎04-24-2022 08:07 AM by Retired

HP Recommended
Product: HP Notebook - 17-y000na
Operating System: Microsoft Windows 10 (64-bit)

Stuck on HP logo and please wait, I've done a product reset, worked for 3 days. F11 does not work on boot up. F3 works to enter Bios, Windows V worked, Windows V not.[personal information removed], I checked for drivers for my model none available. I ran a diagnostics, error message read FAILURE ID : 0GEETF-8JRB2U-GXGK7A-60RC03. My System ID 8224, and Product ID F1W22EA#ABU. I've run out of ideas can anyone help or advise 🤔

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1 REPLY 1

‎04-25-2022 11:54 AM

HP Recommended

Hi @Davey75 

 

Welcome to the HP Support Community. I see that you are facing issues with your HP system. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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