HP Omen 25l PSU broken

[kmelch]

I sent my Omen in for not properly booting while under warranty in December, but now the same problem has already arisen.  However, now my warranty is expired.  I don't think it's fair that I have to pay out of pocket when the issue wasn't properly resolved for me while under warranty.  Is there any way to get HP to help me out still? The virtual agent doesn't give me the option to talk to a human since my warranty is expired.

[Dilip_18]

Hi@kmelch,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Omen. The repair warranty is for 90 days. I apologize for the Inconvenience. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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Have a great day!