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Pintoo_UK
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HP Omen 880 PC not booting after failed BIOS update

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OMEN by HP Desktop PC - 880-026na

My PC failed to restart while performing a BIOS Update.

 

https://support.hp.com/gb-en/drivers/selfservice/swdetails/omen-by-hp-880-000-desktop-pc-series/1577...

 

I have tried Win-B during boot, but it doesn't work - there is no response from the PC at all.

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Omen-won-t-turn-on-after-bios-update/td-p/6617...

 

I also tried creating a USB Recovery drive, but the downloaded file only tried to install on my working (MS Surface Laptop) PC - there was no option to create a USB drive.

https://support.hp.com/us-en/document/c00007682

 My best bet is probably to create this USB drive, but I'm not sure how to as the HP instructions seem out-of-date/don't work as I have no option to "Create Recovery USB drive".

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asmita6658
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Hi @Pintoo_UK

 

Welcome to the HP Support Community. 

 

Try the steps mentioned in this video link - How to Restore the BIOS with a Recovery Flash Drive on HP Notebooks

 

Hope this helps. Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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Pintoo_UK
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That won't work as the BIOS file doesn't offer the "create recovery USB disk" option. It just unpacks to the C:/ drive. Clicking on the unpacked file doesn't do anything.

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Pintoo_UK
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Just to be clear - I get nothing from the Omen. The LEDs light up, and I can hear the HDD spinning, but no video signal so I can't access any menus. Win-B doesn't work. The BIOS update file doesn't give me the option to create a BIOS USB drive when I try to unpack it on a working PC. I've now booked the PC in with HP so I won't get to trial any further suggestions.

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asmita6658
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@Pintoo_UK

 

If you need further assistance feel free to reach out to us. 

 

Have a great day!

Asmita
I am an HP Employee

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