• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
Omen Oblesk
Microsoft Windows 10 (64-bit)

This is a new machine. I was prompted by HP Assistance to update the bios on the SSD.  It was supposed to restart but now it won't do anything but sit with a blank screen.  Help!

1 REPLY 1
HP Recommended

@Lukesk80
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

To recover an earlier version of the BIOS on your computer:

  1. Turn off the computer.

  2. With the computer off, press and hold the Windows key and the B key at the same time.

  3. Still pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows and B keys until the BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

    NOTE: If the key presses do not work, press and release the Power button, and then immediately, press the Windows and B keys at the same time, repeatedly, until the computer beeps or opens the BIOS update screen.

    The power LED light remains on, and the screen remains blank for about 40 seconds before anything displays on the monitor. You might also hear beeping sounds. Eventually, an HP BIOS Update screen displays and the BIOS update begins automatically.

    HP BIOS Update screen showing a progress indicator

    • If the HP BIOS Update screen displays proceed to the next step.

    • If the HP BIOS Update screen does not display, do one of the following depending on the condition:

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.