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Message 1 of 3
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HP Omen stuck on logo

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HP OMEN 870-213W
Microsoft Windows 10 (64-bit)
I’ve had this PC for about 9 months, never had a single problem. I restart my PC and suddenly it freezes every time on boot up. I get to the Omen logo with no spinning circles and get stuck there. Any ideas?
HP Support Agent
HP Support Agent
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Message 2 of 3
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Welcome to the HP Forums!


Thank you for posting your query on this forum, it's a great place to find answers.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article and check whether the issue is resolved.


If you continue to face the issue, I recommend you perform a system test on the computer following the steps in the below article.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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Message 3 of 3
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> I’ve had this PC for about 9 months ...


The HP Warranty that came with your computer lasts 12 months.


So, scroll down-and-left on this web-page, and click the "Contact HP" hyperlink, to open a claim against the warranty.

HP will repair/replace your computer, probably after some trouble-shooting over the telephone.


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