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netbestbill
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Message 1 of 3
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HP P7-1148p desktop fails to shut down...

HP Recommended
P7-1148p
Microsoft Windows 10 (64-bit)

I have followed all the instructions for trouble-shooting and fixing Windows 10 power issues and NOTHING has resolved the problem.

 

Now, I'm asking if there is likely a Power Supply or Motherboard problem with my computer.

 

PLEASE assist.

2 REPLIES 2
WAWood
Level 16
Level 16
34,852 24,531 3,145 7,830
Message 2 of 3
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HP Recommended

@netbestbill 

Sorry, but we have no diagnostics for troubleshooting either power supplies or motherboards.

 

All we have is general diagnostics and you run then by pressing the Esc key repeatedly while rebooting and when the HP Startup Menu appears, select the diagnostics option -- usually F2.



I am a volunteer and I do not work for, nor represent, HP
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netbestbill
Author
Level 1
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Message 3 of 3
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HP Recommended

Sadly... there does not appear to be ANY power... Maybe there is someone out there that has fought this demon before... 

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