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06-30-2021 06:19 PM
Product: pavilion 690-0019
Operating System: Microsoft Windows 10 (64-bit)
The HP Support assistant said i needed to update the Bios so I downloaded it and installed it all seemed to go well.
I have updated the bios Before without any problem
this time it boots to a black screen with - press esc to continue after 40 sec.
The only ports are USB ports and it wont recognize a USB keyboard ... I've tried several.
I have also tried booting from a recovery USB ... this failed too.
none of the 6 built in usb ports seem to work
Anyone with ideas?
2 REPLIES 2
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