• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
pavilion 690-0019
Microsoft Windows 10 (64-bit)

The HP Support assistant said i needed to update the Bios so I downloaded it and installed it all seemed to go well.

I have updated the bios Before without any problem

this time it boots to a black screen with - press esc to continue after 40 sec.

The only ports are USB ports and it wont recognize a USB keyboard ... I've tried several.

I have also tried booting from a recovery USB ...  this failed too.

 

none of the 6 built in usb ports seem to work

 

Anyone with ideas?

 

 

 

2 REPLIES 2
HP Recommended

Does your motherboard have a "serial port"?

Do you have a PS/2 keyboard?

If yes to both, see: https://www.amazon.ca/HP-Serial-PS-Adapter-1VD82AA/dp/B077YLQGGR/ref=sr_1_133?dchild=1

 

HP Recommended

Unfortunatly no!  No serial adaptor.  I do have a usb to PS/2 adaptor for a keyboard but nothing to plug it into.

It looks like the Bios is booting but unable to access the usb ports.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.