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‎10-02-2021 04:18 AM

HP Recommended
Product: HP Pavilion 23-q105na

When I turn the computer on nothing  comes on the screen, the white light (which indicates that the screen is powered) is on but I can't see anything else, the screen is black. I can hear the sound that the computer makes when it's on.

I removed the screen and mouse USB and now I can see HP logo but nothing is happening.
Please advise me what to do to fix this problem.
Category:
1 REPLY 1

‎10-04-2021 12:34 AM

HP Recommended

@Yassir2 -- one or more of the following components has failed:

  • power-supply
  • motherboard
  • video-card
  • processor

It is time to take the computer to a technician to try to trouble-shoot.

 

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