Having trouble signing in? Try this!
Post new question
Question
Reply
 
Honor Student
Posts: 4
Member Since: ‎02-05-2017
Message 1 of 8 (531 Views)

HP Pavilion 550 slow to boot and wake up

Product Name: Pavilion 550-102na
Operating System: Microsoft Windows 10 (64-bit)

I have just purchased an HP Pavilion desktop from Currys to replace my old desktop running Windows Vista.  Although faster than my old desktop to boot up, it performs miserably when compared to my HP Envy notebook.  When left for a while it takes 90 seconds to wake up when my HP Envy and the old Vista desktop are instant.

 

Comparing with the HP Envy, both are running the same version of Windows 10 and have the same memory.  The only difference is the processor.  The Envy has  an Intel 2.60 GHz and the Pavilion has an AMD 3.6 GHz.  Both have had McAfee disabled and the only different software running is my email client, Windows Live Mail on the Envy and Mozilla Thunderbird on the Pavilion.

 

On initial power up the Envy shows the welcome screen in 3 seconds, the Pavilion takes 90 seconds.  Wake up from sleep mode is instant on the Envy but 90 seconds on the Pavilion (but only 4 seconds if it has 'just' gone to sleep).

 

I expected similar performance so I am dissappointed with the Pavilion.  Does anyone else experience this slow response?  Are there any settings I can adjust?  Could it be Mozilla Thunderbird?

 

Any comments or ideas will be most welcome,

Thanks.

Reply
0 Kudos
HP Support Agent
Posts: 10,912
Member Since: ‎07-19-2016
Message 2 of 8 (496 Views)

Re: HP Pavilion 550 slow to boot and wake up

Hi @Goodwood

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the computer is booting slowly.

 

I’d love to help!

 

Follow the steps in the below document and check if it helps.

 

http://hp.care/2bFDPcU

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

Honor Student
Posts: 4
Member Since: ‎02-05-2017
Message 3 of 8 (483 Views)

Re: HP Pavilion 550 slow to boot and wake up

Hi Fossette,

 

Many thanks for your reply.

 

I have followed all the suggestions in your link and can confirm that everything on the PC is OK, but it has not resolved my slow booting problem.

 

As a reminder this is a brand new desktop PC, purchased less than 2 weeks ago.  I am comparing it with my Hp Envy notebook purchased 10 months ago. The notebook has additional apps and a lot of data on it.  The desktop is as delivered with Google Chrome and Mozilla Thunderbird added (both checked on the compatability troubleshooter) and both also on the netbook.

 

Where I mentioned in my initial post that the desktop takes 90 seconds to boot from sleep but "only 4 seconds if it has just gone to sleep" I now realise the shorter time was related to the monitor waking up which has a sleep setting earlier than the processor.

 

I am sure there is something basically wrong with this new desktop.  I have also seen it freeze for a few moments when in use but have not noted what I was doing at the time so cannot be more specific on that.

 

I would welcome any other ideas that you, or anybody else, has.

 

Many thanks.

HP Support Agent
Posts: 10,912
Member Since: ‎07-19-2016
Message 4 of 8 (472 Views)

Re: HP Pavilion 550 slow to boot and wake up

Hi @Goodwood

 

Thank you for posting back.

 

I recommend you to follow the below steps and check if it helps.

 

the most problematic setting when it comes to  boot time in Windows 10 is the Fast Boot option Enabled by default, this option is supposed to reduce startup time by pre-loading some boot information before your PC shuts off. While the name sounds promising, it’s been causing issues for a lot of people and is the first thing you should disable when you have boot problems.

 

Disable Fast Startup

  1. Press Windows key + R button to open Run dialogue box.
  2. Type control and hit enter to open Control Panel.
    control pannel
  3. In the search box of Control Panel type Power options.
  4. Now select ‘Change what the power buttons do.
    Change what the power buttons do
  5. Click on ‘Change settings that are currently unavailable.’Change settins that are currently unavailable
  6. Navigate to Shutdown Settings and uncheck ‘Turn on Fast startup.’
    Uncheck Turn on fast startup
  7. Next click on Save changes and Reboot.

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

Honor Student
Posts: 4
Member Since: ‎02-05-2017
Message 5 of 8 (464 Views)

Re: HP Pavilion 550 slow to boot and wake up

Hi Fossette,

 

Thanks for that suggestion, it has made a partial change.  

 

A clean startup now takes 25 seconds without a minute of blank screen.  That's good, but still not as good as my HP Envy.

 

Wakeup from sleep still takes 90 seconds, as does a restart.  It's the wakeup that's the most frustrating as that's when I want it to respond straight away.

 

There's still something amiss but we are getting there!

 

 

 

 

HP Support Agent
Posts: 10,912
Member Since: ‎07-19-2016
Message 6 of 8 (460 Views)

Re: HP Pavilion 550 slow to boot and wake up

Hi @Goodwood

 

Thank you for posting back.

 

Follow below steps and check if it helps.

 

a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) When you are prompted to restart the computer, click ‘Restart

 

Also, install all the windows updates and disable startup items which you do not need.

 

Let me know how it goes.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Honor Student
Posts: 4
Member Since: ‎02-05-2017
Message 7 of 8 (451 Views)

Re: HP Pavilion 550 slow to boot and wake up

Hi Fossette,

 

Thanks again for persevering with my problem.

 

Unfortunately there is no change. I still record 90 seconds restart and wake up times. These tests are done with nothing running on the PC.

 

From Task Manager the only applications loaded at start-up are Catalyst Control Centre, Realtek HD Audio Manager and Windows Defender.  BIOS time if that is significant is 4.2 sec.

 

All Windows programs are up to date.  I did note that "Canon Printers Software Release" has been 'successfully installed'  24 times since 26th January, so there is something wrong there.

 

Do you have a Pavilion 550 handy to test wake up times on to see if this is normal, or if I have a rouge PC?

 

Thanks again

HP Support Agent
Posts: 10,912
Member Since: ‎07-19-2016
Message 8 of 8 (439 Views)

Re: HP Pavilion 550 slow to boot and wake up

Hi @Goodwood

 

Thank you for posting back.

 

I really appreciate your time and efforts.

 

I recommend you to contact phone support to further diagnose the issue.

 

Follow below instructions to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation