Create an account on the HP Community to personalize your profile and ask a question
06-30-2021 11:28 AM
the computer won't boot or turn on but I know there is power as the HDMI input works I can use it as a monitor but the motherboard won't boot up? could it be the CPU on it? or just the motherboard? I have done everything they said to do and it didn't work I went to bed with it running and woke up and it was not working any help would do thanks
06-30-2021 11:32 AM - edited 06-30-2021 11:33 AM
To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.
But if it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.
You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.
Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
If that link does not get you a useful page, then use the main HP link:
If you can't get assistance from HP, then you will have to seek out a local service facility to have them examine it for you.
I am a volunteer and I do not work for, nor represent, HP
Didn't find what you were looking for? Ask the community