HP Pavilion Gaming - TG01-0030 Randomly Resetting for no rea... - HP Support Community

Aedrikor · ‎03-14-2022

The PC will randomly reset without warning. For example, earlier I was browsing my e-mail when suddenly the PC froze and rebooted without warning. It does this very often and I'm upset that I spent so much money on something I can barely use.

The PC was sent to HP for a warranty repair but they didn't fix the problem.

Aedrikor · ‎03-14-2022

As an Update I checked the Event Viewer via Windows and found these critical errors.

As you can see it's happening often and without warning.

Prométhée · ‎03-14-2022

Do you know if something has been done, at least, or replaced?
the error, here, is of no help/indication, since it is the typical error message, if the computer restarts, or is abnormally shut down
See if the tests tell you anything

HP PCs - Testing for Hardware Failures | HP® Customer Support
Check the temperatures at rest, and in use

https://www.cpuid.com/softwares/hwmonitor.html

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Aedrikor · ‎03-14-2022

HP took the PC and did the following:

Driver Updated and/or Reloaded

Reinstalled Operating System

Performed Extensive Testing

The latter of which i don't believe, otherwise they would have known where to go.

While it is a "typical error message; it would make sense to dive into why this is happening. PS issue, overheating, etc.

I've done those tests you linked several times and it shows no errors with the components.

Prométhée · ‎03-14-2022

Temperature ?
anyway you should contact hp again
If a recovery has simply been made, and that does not change anything, you should certainly look elsewhere
If you bought the computer from a store other than hp, contact them, and see what can be done if not too late!
(returns exchange etc.)

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Aedrikor · ‎03-15-2022

Yes as stated the tests indicate everything is fine. The store won't do anything , only HP. This is souring my relationship with them, they won't stand by their products.

Prométhée · ‎03-15-2022

Check the temperatures at rest, and in use

https://www.cpuid.com/softwares/hwmonitor.html

at least are the temperatures correct?

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HP Pavilion Gaming - TG01-0030 Randomly Resetting for no reason. No error messages or blue screen

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