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12-30-2019 06:34 AM
The Desktop does not turn on. When switching on the front power light lights up and remains lit - with no flashing.
The fans turn for one second then stop and the rear power light switches off. The display is always black.
I have followed through the various steps on the product support page, and the virtual agent, including removing all external devices connected to the PC and retesting, then checking cables, changing the power cable, resetting the CMOS battery and checking memory cards.
Does anyone have any further advice on what the issue could be?
thanks in advance for your help.
01-01-2020 11:01 AM
@JBWRGG Welcome to HP Community!
I understand that the computer will not turn on.
As you have stated that you have have performed all troubleshooting steps, the issue is not resolved.
In that case, I would suggest you to contact our phone support. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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