cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
388
Flag Post
HP Recommended

HP Pavilion stuck at HP Logo

HP Pavilion p7-1414 PC
Microsoft Windows 8 (64-bit)
I was just casually playing a game when it tabbed me out to tell me it was automatically restarting for the windows 8.1 update (I had recently wiped the hard drive) I closed everything in defeat and then manually restarted, I came back to the HP loading screen except it goes through the animation then my monitor goes black, and repeats the animation. Im not sure what to do, Ive tried some things from other posts but none have worked.
1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
21,068 21,032 1,391 2,259
Message 2 of 2
326
Flag Post
HP Recommended

HP Pavilion stuck at HP Logo

Hi @Knox03,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues with the computer power on but does not boot into Windows anymore. 

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Are you able to boot the computer into the Bios Screen?

Have you tried to remove the Hard drive and then boot to the Bios screen?

 

In the meantime, let's try these steps here:

 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

Next thing, I would suggest here is to try and boot the computer to the Bios screen through F10. If for some reason you are not able to boot into the Bios screen, I would suggest you turn off the PC and then remove the Hard drive and then try to boot to the Bios screen and check if that helps.

If the PC boots to the Bios screen with the Hard drive disconnected, it's mostly likely a Hardware issue with the hard drive. I would suggest you contact our HP phone support for further assistance.

 

I have a few others steps that should help,  

Some HP Notebook PCs come with two sticks of memory and have two memory slots. If you experience a black screen or blue screen with HP logo, the problem could be with one of the sticks of memory or with one of the memory slots.   

 
To determine what is causing the failure, try to isolate the problem by:  

  • Performing a memory self-test   

  • Checking for loose memory modules   

  • Testing the memory modules   

  • Testing the memory slots  

For more details: HP Notebook PCs - Computer Does Not Start (Windows 😎

 

Here's a related HP Forums post for more information that seems to have helped others as well: Click here 

 

I hope this information helps. Let me know how it goes for further assistance. 

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation