03-19-2017 08:37 PM
Any help is appreciated!
03-20-2017 03:47 PM
Thank you for stopping by the HP forums. A Good day to you. I read the post regarding requiring assistance I will be delighted to assist you with this.
Great description of the issue before posting. Kudos to you on that score. You are an important HP customer and it is paramount to assist you here. I also take it as a privilege to share this platform with you.
For starters, I would require more information to assist you better?
- Did this happen after a software or app update?
- Was there a power outage or surge before this happened?
- Please let me know the complete model# of the unit.
I gathered that this is a desktop computer as you hook it up to a monitor.
Please try a hard reset from this link: http://support.hp.com/za-en/document/c01463028
and check if this resolves the issue. If it does not, then it is a hardware issue with the computer.
Please contact a local Best Buy or Staples technician to get the computer serviced.
This link is also a useful link: http://support.hp.com/in-en/document/c00899280 Please try the prescribed steps from this link as well which is relevant to your current situation.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.
I am an HP Employee