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HP Recommended
HP Pavillion 15-cx0018ne
Microsoft Windows 10 (64-bit)

Hello! I have a problem with my laptop where it cannot find a boot device.

 

As I was going with the procedure below, I cannot perform step no. 4. 

 

Procedure 1: Run diagnostics to rule out other hard drive issues.
  1. Start or restart the computer.
  2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
  3. Select Component Tests > Hard Drive > Quick Test.
  4. Select drive C:.
  5. Click Run Once.
  6. Once the test completes, results are displayed on screen.

There is no option for me to Select drive C:. It did finish the quick test and it passed. Hope to find a fix for this problem. Thank you!

 

My laptop is HP Pavillion 15-cx0018ne.

 

I am posting a new one as the post I followed is tagged as solved already. 

2 REPLIES 2
HP Recommended

• Edited
 

I work on behalf of HP.
HP Recommended

So do you have any solutions for me? Hope you could help me.

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