HP Pavillion 6 Series LED on, blank screen

[Margaret_Craig]

My PC will not boot up. Blank screen only - moved to Windows 10 some months ago and has been slowly deteriorating in boot up performance. Can't remember when it was purchased but I think around  summer 2013. Model p6-2371ea.

Don't use it very often as I tend to use tablet more, but I cannot print or view photos that are on it.

[Rainbow23]

Hi @Margaret_Craig,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with HP Pavilion p6-2371ea Desktop PC wherein the unit does not boot and also has a black screen.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: Computer Does Not Start (Windows 10, 8)​​​​​​​

Let me know how this works.
 

You have a good day ahead.

[Margaret_Craig]

Hi - I tried all these before posting the question. Still have the issue.

Thanks  for helping

[Rainbow23]

Hi @Margaret_Craig,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue has not resolved after following the steps mentioned in the previous interaction.

This could be a hardware issue with the unit.

Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

[Margaret_Craig]

I ahve taken my machine to a repair shop as I am unable to fix hardware issues

[Rainbow23 · Accepted solution]

Hi @Margaret_Craig,

I understand that you have taken the unit to a repair shop as it was a hardware issue.

I also appreciate your time and patience.

Feel free to ask your queries in future as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.