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HP Pavillion Desktop 550-153wb tower wont turn on and has a steady green light

HP Pavillion Desktop 550-153wb
my computer screen turns, but the mouse, keyboard, and tower dont turn on. the tower has a steady green light it doesn't flash or change colors. so i would like to know if anyone else has the same problem and if so, have you fixed it and can you tell me how you fixed it. Please and Thank You
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HP Pavillion Desktop 550-153wb tower wont turn on and has a steady green light

Hello, @karlahjamessss – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!


Going through your post, I understand that the PC is not starting up normally. I’d suggest you perform a hard reset on the PC. Here are the steps: http://bit.ly/2xvgWUZ


If the issue persists, try to perform a hardware diagnostics to determine any hardware issues with the PC.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc to get the Startup menu. Now press F2 key.
  3. The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
  4. Run the Extensive System Test
  5. Let me know if the test passes or not.


Here are the detailed steps: http://hp.care/2wE5bvd


Let me know if that helps!

Good luck 🙂
 

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DVortex
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