• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎02-02-2021 05:56 AM

HP Recommended
Product: pavilion
Operating System: Microsoft Windows 10 (64-bit)

I left my PC in sleep mode last night and when I tried to switch on this morning it Just died and would not boot. I checked the power chord and that is oK. When the power chord is connected to the back of the computer the green light comes on. WHEN i PRESS THE ON/OFF BUTTON i CAN JUST HEAR THE PROCESSOR FAN START TO SPIN THEN IT STOPS AND THE GREEN LIGHT AT THE BACK GOES OFF.  The green light at the back of the computer will not illuminate  again until the power chord is removed and replaced.

1 REPLY 1

‎02-02-2021 10:25 AM

HP Recommended

Over the last month I have installed 50 EliteDesk 800 G5 Desktop Minis.  2 of them have a similar problem. They won't wake up from sleep.  The power light is on but I have to hold it down to shut down then it will power up and work fine.  I new bios came out 1/28 and I just installed it so we will see tomorrow if that fixes it.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.