HP Pavillon All-in-One 27 Frozen in Latest Update

[jk13921]

I just ran the latest update which claimed to “fix disk errors” but the process seems “stuck” (almost an hour running now) and unable to complete.  The screen shows the HP logo and the message:

Fixing (C:) Stage 3: 100% (17of17); Total: 99%; ETA: 0:00:00

I had. A somewhat similar problem with an update in January that was a disaster and cause me to have to reinstall all my programs.  Hope to avoid a similar situation now.

How do I get this process to complete???

[WAWood]

@jk13921 

I've seen that same message LOTS of times and, in all honesty, I have NEVER see it work!  The best that happens is that CHKDSK runs, it deletes the corrupted files and sectors, and the PC then restarts.  But you have lost all those sectors permanently.

If this is happening repeatedly, this issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.