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‎03-03-2019 01:00 PM - last edited on ‎03-03-2019 08:17 PM by Retired

HP Recommended

This method did not work for me. I do not think my computer reset at all. Please help

3 REPLIES 3

‎03-04-2019 03:06 PM

HP Recommended

@A72DIVA

 

Welcome to HP Support Community

 

Are you having problems only with one particular USB port or all the ports?

 

Please follow all the troubleshooting steps in this Link: https://support.hp.com/in-en/document/c03327635 and let me know how it goes

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎03-06-2019 05:03 AM

HP Recommended

None of the ports work. I can only turn my computer on. Once its on there is a screen that ask to press esc key for start up menu but because the keyboard is wireless (bluetooth) i cannot. I even connected a wired keyboard to all ports with no response. 

 

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‎03-06-2019 09:35 AM

HP Recommended

@A72DIVA

 

Since none of the ports are working I would request you to contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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