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HP Touchsmart 12909 eb USB ports not working
03-03-2019
01:00 PM
- last edited on
03-03-2019
08:17 PM
by
Cheron-Z

This method did not work for me. I do not think my computer reset at all. Please help
03-04-2019 03:06 PM

Welcome to HP Support Community
Are you having problems only with one particular USB port or all the ports?
Please follow all the troubleshooting steps in this Link: https://support.hp.com/in-en/document/c03327635 and let me know how it goes
Thank you and have a great day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
03-06-2019 05:03 AM

None of the ports work. I can only turn my computer on. Once its on there is a screen that ask to press esc key for start up menu but because the keyboard is wireless (bluetooth) i cannot. I even connected a wired keyboard to all ports with no response.
03-06-2019 09:35 AM

Since none of the ports are working I would request you to contact HP Support for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
KrazyToad
I Am An HP Employee

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