HP Touchsmart 12909 eb USB ports not working

[A72DIVA]

This method did not work for me. I do not think my computer reset at all. Please help

[KrazyToad]

@A72DIVA

Welcome to HP Support Community

Are you having problems only with one particular USB port or all the ports?

Please follow all the troubleshooting steps in this Link: https://support.hp.com/in-en/document/c03327635 and let me know how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[A72DIVA]

None of the ports work. I can only turn my computer on. Once its on there is a screen that ask to press esc key for start up menu but because the keyboard is wireless (bluetooth) i cannot. I even connected a wired keyboard to all ports with no response. 

[KrazyToad]

@A72DIVA

Since none of the ports are working I would request you to contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you