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‎03-16-2020 07:34 PM

HP Recommended
Product: PAVILLION
Operating System: Microsoft Windows 10 (64-bit)

At the screen (picture) normally I would click the mouse or tap enter and the PC would ask for the password.  Now when you do that the screen just fades and never asks for anything.

2 REPLIES 2

‎03-18-2020 08:57 AM

HP Recommended

@Vajim 

 

On Win10 PCs, the password box only stays on screen for a short period of time.  If you walk away, it will fade from the screen.

 

But if you then re-click the screen, it will reappear.

 

Are you saying it does not come back?



I am a volunteer and I do not work for, nor represent, HP
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‎03-19-2020 03:35 AM

HP Recommended

I fixed it.  Had to do a recovery.  Lost files.

 

The machine was hung up at the point of password entry.

 

The recovery process wanted a CD (which I had) but it only held 700mb.  Needed 2G

 

Is there a 2G CD?

 

Thank you

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