Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP all in one black screen

HP Recommended
HP ENVY 20-d013w
Microsoft Windows 10 (64-bit)

I have a hp envy 20-d013w all in one desktop when i power it on the screen stays black. the fan is on just no image. I replaced the ram with new working ram still a black screen. I was told my firmware on my motherboard was bad I was searching for the firmware for this logic board 684854-001 windows 10 64 bit os but havent been able to find it. can you help me with that? 

Level 16
Level 16
30,583 30,490 2,787 6,735
Message 2 of 2
Flag Post
HP Recommended




Allow me to welcome you to the HP forums!


"Firmware on the motherboard is bad"?  Someone is making a blind guess -- as motherboards don't actually have firmware, unless you include the BIOS/UEFI and that is a chip, not the motherboard itself.


A quick search I did on you model number indicated this PC came out in 2012.  IF yours is that old, it's more likely the video chip has failed.

Sorry, but we are not HP Tech Support; instead, this is just a community self-help forum staffed mostly by vounteers. We have no way of diagnosing or repairing your PC from here.


For any kind of repair diagnostics and/or estimate, you would need to contact an HP Repair or Service Center.
If you live in the U.S., here is a link to the HP Service Repair Centers:
If you live outside the U.S., here is a link to  HP Service Centers, by Country/Region:
Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation