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sonniemac
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HP all in one pc won’t turn on

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Hp all in one pc
Microsoft Windows 10 (64-bit)

Hi. All of a sudden my pc stopped working and won’t come back on. When the power button is pressed, the led flashes but nothing starts including the fan. 

the light above the power input is on and I have tried steps advised. 

3 REPLIES 3
Echo_Lake
HP Support Agent
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@sonniemac

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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sonniemac
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Hi, so I completed as many of the steps as i could.

I did 1 and 2 but since the PC doesnt come on at all, i couldnt do 3 or 4.

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Echo_Lake
HP Support Agent
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@sonniemac

Thank you for posting back. 

 

Since you have already tried most of the troubleshooting steps to resolve this issue,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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