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dbahsee
New member
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Message 1 of 2
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HP assistant suggested drivers to install, now windows 10 will not load

HP Recommended
HP Pavilion 590-p0076
Microsoft Windows 10 (64-bit)

This morning on one of my office desktops , The HP Assistant was showing that the bios needed to be updated. I let the application install all the drivers and updates. Once it was done the machine restarted and now it just gos to "see advanced repair options" or "restart pc"

 

How do I get my machine working again. this is ridiculous. why would your application install something only to break a machine that was running perfectly fine before it. I really need some help resolving this ASAP

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@dbahsee

 

I reviewed your post and I understand that the computer is not booting to Windows after a BIOS update.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and roll back the BIOS and check whether the issue is resolved.

 

https://support.hp.com/in-en/document/c04126730

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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