HP desk top wont boot after update

[JAMIE6977]

Hi, Please help! 

I completed an update and restart on my computer but now i can't use it. The screen i get is the HP logo and the loading sign.

I did a system test which failed the ID : GGF97A-8NTA79-GXPQQJ-60WW03

This morning i have tried the recovery manager and that has a failed code 6

Please help as it is a business computer and i can't loose all my files.

[Jay_G24]

Hi @JAMIE6977

I’d recommend you contact HP Phone Support in your region for further assistance.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

and, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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