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HP desk top wont boot after update

HP Recommended
HP ALL-IN-ONE [Personal Information Removed]
Microsoft Windows 10 (32-bit)

Hi, Please help! 

I completed an update and restart on my computer but now i can't use it. The screen i get is the HP logo and the loading sign.

I did a system test which failed the ID : GGF97A-8NTA79-GXPQQJ-60WW03


This morning i have tried the recovery manager and that has a failed code 6


Please help as it is a business computer and i can't loose all my files.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @JAMIE6977


I’d recommend you contact HP Phone Support in your region for further assistance.


Follow the instructions below to reach them:


1) Click on this link -

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  


Have a great day! 


and, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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