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JAMIE6977
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Message 1 of 2
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HP desk top wont boot after update

HP Recommended
HP ALL-IN-ONE [Personal Information Removed]
Microsoft Windows 10 (32-bit)

Hi, Please help! 

I completed an update and restart on my computer but now i can't use it. The screen i get is the HP logo and the loading sign.

I did a system test which failed the ID : GGF97A-8NTA79-GXPQQJ-60WW03

 

This morning i have tried the recovery manager and that has a failed code 6

 

Please help as it is a business computer and i can't loose all my files.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @JAMIE6977

 

I’d recommend you contact HP Phone Support in your region for further assistance.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

and, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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