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‎07-24-2024 02:38 PM

HP Recommended

purchased 11/1/2020 and has been working fine until today.  can't tell if it's on or off since power light isn't on.  

Category:
1 REPLY 1

‎07-27-2024 04:35 AM

HP Recommended

Hi @yankeefan-99,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with your PC not turning on.

 

To be able to answer you effectively, we need some information.

 

When was the last time it worked without any issues?

Were there any errors or warnings to change the battery or adaptor?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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