cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 0 0 0
Message 1 of 2
340
Flag Post
HP Recommended

HP pavilion 23xi Menus and status messages freeze on the screen and buttons dont work

HP Pavilion 23xi
Microsoft Windows 10 (64-bit)

My hp pavilion 23xi monitors status messages and all main menus freeze on the screen. the monitor displays everything else fine, but the messages get stuck on the screen.

How can i fix this?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
26,476 26,431 2,200 3,373
Message 2 of 2
310
Flag Post
HP Recommended

HP pavilion 23xi Menus and status messages freeze on the screen and buttons dont work

 

@aeyt

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out,

 

As I understand the HP monitor OSD menu doesn't work and the status freezes at times,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you checked with an alternate monitor?

Did you reset the monitor back to factory defaults?

 

Please follow the below steps:

1. Disconnect the power cord from the monitor.

2. Hold down the power button for 30 seconds.

3. Plug the power cord back into pc.

 

This should clear your current video source issue and your OSD issue by returning the settings to factory.

 

If you haven't done it yet, please check with an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card/ monitor drivers & update it from the official HP Website: Click here 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

 

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

 

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation