Create an account on the HP Community to personalize your profile and ask a question
08-02-2021 11:49 AM
Hi when trying to turn on my PC the screen is black with no noise or indication of the ox powering up. However there is a power light on the rear when power cable is plugged in. I have tried various fix attempts including holding windows key and b holding power button in and nothing has fixed the issue.
I have noted that if I hold power button on for 20 seconds a light done come on but when I let go of the power button the light goes out. Can someone help me it was working fine today but now will not turn on.
08-02-2021 10:30 PM
Presuming this is actually a desktop PC, the light in the rear only indicates that the motherboard is getting power.
Sorry for the bad news, but when a desktop does not even power on, you have few if any options for getting it working again on your own.
To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.
But if it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.
You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.
Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
If that link does not get you a useful page, then use the main HP link:
If you can't get assistance from HP, then you will have to seek out a local service facility to have them examine it for you.
I am a volunteer and I do not work for, nor represent, HP
Didn't find what you were looking for? Ask the community