HP update FAILED

[Nigmad]

Please help.

Win 10 cannot boot. The drives are locked on UEFI (HP Application). Diagnostics cannot repair.

error = BAD SYSTEM CONFIG INFO.

Cannot recover, tried all diagnostics in v 1.06.00

Thank you folks

[Riddle_Decipher]

@Nigmad Welcome to HP Forums!

I have a few steps to help you out:

1] Restore your computer

If you have a system restore point, try restoring to an earlier restore point.

2] Update Windows and all your drivers: Click here to find and install the latest BIOS, and Chipset, drivers.

3] Fix Windows Registry Files

For this fix to work, you will need to make a bootable Windows 10 USB drive and then boot your computer using it.

When you come to the Welcome Screen to click on Next, and then click on Repair your computer on the bottom left portion of the window. Then click on Troubleshoot > Advanced Options > Command Prompt.

Now, once you have got the Command Prompt window open, execute the following commands one by one in the sequence that they are given-

CD C:\Windows\System32\config

ren C:\Windows\System32\config\DEFAULT DEFAULT.old

ren C:\Windows\System32\config\SAM SAM.old

ren C:\Windows\System32\config\SECURITY SECURITY.old

ren C:\Windows\System32\config\SOFTWARE SOFTWARE.old

ren C:\Windows\System32\config\SYSTEM SYSTEM.old

And after those are done, type in these, one by one, in the given sequence,

copy C:\Windows\System32\config\RegBack\DEFAULT C:\Windows\System32\config\

copy C:\Windows\System32\config\RegBack\SAM C:\Windows\System32\config\

copy C:\Windows\System32\config\RegBack\SECURITY C:\Windows\System32\config\

copy C:\Windows\System32\config\RegBack\SYSTEM C:\Windows\System32\config\

copy C:\Windows\System32\config\RegBack\SOFTWARE C:\Windows\System32\config\

Finally, type in exit to close the Command Prompt window.

Reboot your computer for the changes to take effect.

4] Use Windows Memory Diagnostics to check issues with RAM

Using the Memory Diagnostic Tool is pretty straightforward.

Save all your important work and then Then, hit WINKEY + R to open the Run window. Now, type in the command mdsched.exe in the Run window.

After that, click on Restart now and check for problems (recommended).

Now, your computer will reboot and check for any memory based issues, and if it detects any of those issues, it will fix them immediately.

You may want to also look for and fix Memory Leaks.

5] Fix the BCD files

For this fix to work, you will need to make a bootable Windows 10 USB drive and then boot your computer using it. Then when you get the Welcome Screen to click on Next, and then click on Repair your computer on the bottom left portion of the window.

Next click on Troubleshoot.

After that, select Advanced Options. And then, Command Prompt.

Now, once you have got the Command Prompt window open, enter the following commands one by one in the sequence that they are given to rebuild BCD and repair MBR–

bootrec /repairbcd

bootrec /osscan

bootrec /repairmbr

Finally, type in exit to close the Command Prompt window.

Reboot your computer for the changes to take effect.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.