• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎03-20-2018 03:08 PM

HP Recommended
Product: HP TouchSmart300 PC
Operating System: Microsoft Windows 10 (64-bit)

I keep getting this error message when I boot up. Help! I have tried to debug and it doesn't work so I've just been clicking OK

HPAdvisor.PNG

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-20-2018 08:52 PM

HP Recommended

@SallyCrow, welcome to the forum.

 

HP Advisor has been replaced by HP Support Assistant.  You should delete HP Advisor and install the latest version of HP Support Assistant here.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-20-2018 08:52 PM

HP Recommended

@SallyCrow, welcome to the forum.

 

HP Advisor has been replaced by HP Support Assistant.  You should delete HP Advisor and install the latest version of HP Support Assistant here.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎03-21-2018 07:39 AM

HP Recommended

Looks like I have both! Uninstalling Advisor now. Thank you for the quick response!

Was this reply helpful? Yes No

‎03-21-2018 04:23 PM

HP Recommended

You are welcome, @SallyCrow!  Glad to help.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.