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HPstream laptop stuck on loop

HP stream x360 convertible
Microsoft Windows 10 (32-bit)

My daughter's laptop (bought last sept) has stuck on a loop as she tried to reset it to factory settings. We have been through every HP tutorial to troubleshoot it and fix it but nothing is working.  How do I get it fixed.  I am no techy and it has taken me an hour and a quarter to get onto this forum.  PLease HP just send me a postage label so I can send it back to you for a replacement or refund and dont take me through another troubleshooting episode.  It is bust and I can't fix it and it is still in warranty so I jsut want a replacement or refund.  Surely that can be done.

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HP Recommended

HPstream laptop stuck on loop

Hello,

 

You would need to get in contact with HP over the phone to discuss troubleshooting steps or potential repairs.

This forum is mainly browsed by users and volunteers, you won't have much luck getting in touch with HP employees here.

 

Given how it took you over an hour to reach this forum, I hope my reply finds you well.

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